NEW ORLEANS – A New Orleans consumer alleges a debt collector has invaded her privacy with its frequent calls.

Karen Bowens filed a complaint on Dec. 1 in the U.S. District Court for the Eastern District of Louisiana against Convergent Outsourcing Inc. alleging that the debt collector violated the Telephone Consumer Protection Act and the Fair Debt Collection Practices Act.

According to the complaint, the plaintiff alleges that beginning in May, she began receiving telephone calls to her cellular telephone from the defendant attempting to collect an alleged debt. As a result, she claims she sustained injury of the invasion of her legally protected interest to be free from harassing phone calls. The plaintiff holds Convergent Outsourcing Inc. responsible because despite revocation of her consent to be called, defendant allegedly continued to call approximately six times per day and five days per week and made calls using an automatic telephone dialing system.

The plaintiff requests a trial by jury and seeks compensation for actual damages, statutory damages not to exceed $1,000 and $1,500 per offending call, attorneys’ fees, costs and expenses and all other relief the court may deem appropriate. She is represented by Keren E. Gesund of Gesund & Pailet LLC in Metairie.

U.S. District Court for the Eastern District of Louisiana Case number 2:16-cv-16752

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U.S. District Court for the Eastern District of Louisiana
500 Poydras Street
New Orleans, LA - 70113

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