Communications company sued over refusal to honor service agreement

By Holland Phillips | Sep 10, 2013

Edward P. Gothard

NEW ORLEANS –A local non-profit corporation alleges it was told that its service agreement would not be honored because the terms were "too favorable.”

Political Awareness Foundation, Inc. filed suit against Paetec Communications Inc. and Windstream Communications, Inc. in the Orleans Parish Civil District Court on July 10.

PAF claims that Paetec Communications, which was subsequently bought out by Windstream Communications, overcharged PAF for telephone services and did not honor a service agreement. As a result, PAF was unable to conduct telephone polling and broadcast messaging as part of its awareness campaign geared toward the promotion of social welfare and public education due to the inadequacies of their communication services.

The defendant is accused of violating the Louisiana Unfair Trade Practices and Consumer Protection Law by charging PAF for minimum monthly commitments before service was functional, failing to make proper updates to their online portal that caused it to malfunction and unexpectedly canceling services to PAF.

PAF is seeking a verdict that would obligate Paetec/Windstream to provide services under the previous service agreement, which includes a charge of only one cent per minute for long-distance calls, for its 36-month term beginning on the actual commencement date of services and not including times when service was not provided.

PAF is represented by Edward P. Gothard of Nowalsky & Gothard LLC.

The case has been assigned to Division D Judge Lloyd J. Medley.

Case no. 2013-06425.

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